Support

Common questions

I signed up but I don't see my course

Courses are unlocked by your coach, and unlocking is matched to the email address on your account. If you created your account with a different address than the one you enrolled with, that's usually the cause — write to us with both addresses and we'll sort it out. Pull down on the Home screen to refresh after access is granted.

My sign-in code hasn't arrived

Codes arrive by email, usually within a minute. Check the spam folder first. If nothing arrives, request another — and make sure the address has no typo, since we can only send to the address you typed.

A video won't play

Videos stream, so they need a working connection — try switching between Wi-Fi and mobile data. If a lesson shows as processing, it was uploaded very recently and will be ready shortly. If a lesson is locked with a date, it opens on that day: some courses release day by day.

My access has expired

Course access runs for a set period. When it ends the course stops opening. Speak to your coach about extending it — we can't extend access ourselves.

How do I change my name or photo?

Profile → tap your name or picture. Both update immediately.

How do I delete my account?

Profile → Delete account. It's permanent and immediate, and removes your profile, contact details, photo and course access records. See deleting your account for exactly what's removed, and how to request deletion if you've already uninstalled the app.

Reporting a problem

Include these and we'll usually find it on the first reply:

• The email address on your account
• Your phone and its OS version — iPhone or Android, and which version
• The course and lesson where it happened
• What you expected, and what happened instead
• A screenshot, if there was anything on screen