Delete your account

You can permanently delete your Back2Fit account and everything we hold about you, at any time. There are two ways, depending on whether you still have the app installed.

If you still have the app

Open the app and go to Profile, then scroll down and tap Delete account. Confirm when asked.

It takes effect immediately, needs no approval from us, and signs you out.

If you have already uninstalled the app

We delete the account within 30 days, usually much sooner. We may first need to confirm the request came from the account holder, so that nobody else can delete your account.

What is removed

• Your account and sign-in credentials
• Your name, email address and phone number
• Your profile photo
• Your course access records — which courses you were granted, and until when
• Any access requests you sent to a coach

Nothing is kept beyond this, other than a limited record where the law requires us to keep one — and where that applies we keep only what is required, for only as long as it is required, and use it for nothing else.

What it means

Deletion is permanent and cannot be undone. Neither you nor your coach can restore a deleted account.

It also removes your access to every course you were enrolled in. If you want to return later you will need to create a new account and ask your coach for access again. If you are unsure, speak to your coach before deleting.

Questions

Write to support@back2fitwellness.com, or see the privacy policy for what we collect and why.